I need to know why my printer manager will not show a configuration status or allow a firmware update. I can click the drop down box and it shows generic dlp printer XGA 50, 75, 100 and when I click update firmware it says it failed and check logs. It only shows printer port com3. My display settings are extended. I have watched all the tutorials on setup and management. I also reinstalled the software on my computer. I obviously cannot print.