Page 1 of 1

Core550 stops print halfway help!

Posted: Fri May 29, 2020 1:32 pm
by danmr
Any body experiencing this, print stops half way and it’s becoming and issue, started with last update and has become more frequent, 3 times las week!
Any insights on what may be the culprit?

Re: Core550 stops print halfway help!

Posted: Fri May 29, 2020 3:19 pm
by mikej
Look at print history, what is the status of the print?

Did it seem to finish normal? Or did you reboot, etc?

Re: Core550 stops print halfway help!

Posted: Fri May 29, 2020 11:21 pm
by akgold
Do you mean the printer itself stops printing and aborts the print
or
Do you mean the print only prints half of the model?

Re: Core550 stops print halfway help!

Posted: Sat May 30, 2020 10:48 am
by danmr
Printer stops after printing half of the models on build plate, screen goes black and unresponsive, also can’t connect from computer at that point, so a only option is to turn off an turn back on, this will fixes communication with computer but print is wasted so it has to start all over again, also some of the prints have a “layer” line across the whole build, some prints can be savage but some other can’t

Re: Core550 stops print halfway help!

Posted: Sat May 30, 2020 10:53 am
by danmr
This print we were able to savage but some prints can’t because of lettering or design, but then are those that didn’t finish to print

Re: Core550 stops print halfway help!

Posted: Sat May 30, 2020 10:56 am
by danmr
mikej wrote:Look at print history, what is the status of the print?

Did it seem to finish normal? Or did you reboot, etc?


Will look at the print history on Monday when I get back to work and will report back

Re: Core550 stops print halfway help!

Posted: Mon Jun 01, 2020 8:56 am
by danmr
This is from the print history, it’s doing randomly, some will print just fine, some with the burn in layer line, some will fail to print half way.

Re: Core550 stops print halfway help!

Posted: Mon Jun 01, 2020 10:06 pm
by danmr
Some how I'm not able to post pictures :(

Re: Core550 stops print halfway help!

Posted: Tue Jun 02, 2020 12:09 pm
by danmr
Print History pic

Re: Core550 stops print halfway help!

Posted: Tue Jun 02, 2020 1:16 pm
by akgold
see picture below wait for it to load before you submit look to the right for status and size.
if size of photos are too large they will not printonce your picture loads you may choose to place it "inline"
or not and it will just load and we will have to click on it

post pics.JPG

Re: Core550 stops print halfway help!

Posted: Wed Jun 03, 2020 8:51 pm
by danmr
Thank you AkaGold, and Mikej here is the dropbox Print History Link if you can't see it please let me know:

https://www.dropbox.com/sh/s1mvx4mzlp1g ... tAAla?dl=0

Re: Core550 stops print halfway help!

Posted: Fri Jun 05, 2020 9:18 am
by mikej
Unfortunately this looks like a hardware issue. You could try going back to a previous firmware update or even reloading the current printer firmware (74). But if the issues continues we may have to RMA it for repair.