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by mikej
Fri Jun 05, 2020 9:21 am
Forum: Software
Topic: Minor printing issue
Replies: 7
Views: 431

Re: Minor printing issue

This is most likely a hardware issue since the software hasn't changed. I would investigate the home sensor and wiring first and then look to see if the z stepper motor might be slipping where it's coupled to the lead screw. Also check that the linear slides are clean and lubricated and not causing ...
by mikej
Fri Jun 05, 2020 9:18 am
Forum: Hardware
Topic: Core550 stops print halfway help!
Replies: 11
Views: 556

Re: Core550 stops print halfway help!

Unfortunately this looks like a hardware issue. You could try going back to a previous firmware update or even reloading the current printer firmware (74). But if the issues continues we may have to RMA it for repair.
by mikej
Fri May 29, 2020 3:19 pm
Forum: Hardware
Topic: Core550 stops print halfway help!
Replies: 11
Views: 556

Re: Core550 stops print halfway help!

Look at print history, what is the status of the print?

Did it seem to finish normal? Or did you reboot, etc?
by mikej
Fri May 29, 2020 7:13 am
Forum: Software
Topic: Minor printing issue
Replies: 7
Views: 431

Re: Minor printing issue

What printer model and firmware version? - Thanks
by mikej
Fri Jan 24, 2020 5:08 am
Forum: General Discussion
Topic: Problem more problem
Replies: 8
Views: 783

Re: Problem more problem

I'm sorry hear you are having issues, please submit a ticket directly: https://www.b9c.com/support
by mikej
Thu Dec 05, 2019 4:46 am
Forum: General
Topic: third party resin for Core 550
Replies: 7
Views: 554

Re: third party resin for Core 550

The printer treats every layer differently, part of our patented method for increasing print speed.

The old vat tech is not compatible with the Core series vat.
by mikej
Wed Dec 04, 2019 4:04 am
Forum: General
Topic: third party resin for Core 550
Replies: 7
Views: 554

Re: third party resin for Core 550

Color is not important, it's just a color that's displayed on the screen that typically matches the resin color. Slice thickness should be self explanatory, it's just the thickness of each layer formed as you print. Typically the thicker the layer, the lower the "Z" resolution, but the fas...
by mikej
Fri Jul 12, 2019 6:27 am
Forum: General Discussion
Topic: Slate Starter Settings
Replies: 2
Views: 512

Re: Slate Starter Settings

You're correct, Black would be a good starting point. Then tweak the exposure times.
by mikej
Thu May 23, 2019 12:17 pm
Forum: Hardware
Topic: X acxis motor
Replies: 7
Views: 695

Re: X acxis motor

I have the same question. I ordered a new X axis motor. I assume installation instructions will come with it. If not, when I affix the top arm onto the motor shaft, what position should the arm be in when I tighten the allen screws? Should the tray be engaged into the sensor at the end or should th...
by mikej
Tue May 07, 2019 9:50 am
Forum: Hardware
Topic: Surface Roughness
Replies: 23
Views: 2144

Re: Surface Roughness

Sorry you are having this issue! This is not a software issue, this is typically due to small light haze on the glass in the printer, it doesn't take much. If cleaning the glass inside the printer doesn't fix this, contact support.
by mikej
Fri Apr 05, 2019 10:53 am
Forum: Materials
Topic: Red and Cherry mix
Replies: 2
Views: 342

Re: Red and Cherry mix

Sorry, but we've never sold a mix of the two.
by mikej
Tue Mar 19, 2019 6:30 am
Forum: Troubleshooting
Topic: DUPLICATE FILES
Replies: 2
Views: 386

Re: DUPLICATE FILES

This is normal. You created a layout with specific .stl file. Then you changed that .stl file. The layout can't help if you change the .stl file it was originally based upon. If you export a layout with multiple .stl's and supports then it becomes a single .stl file. You can open it in a new layout ...
by mikej
Tue Feb 26, 2019 1:43 pm
Forum: Hardware
Topic: Print Fail - Lamp Issue
Replies: 4
Views: 490

Re: Print Fail - Lamp Issue

If the projector shuts off due to a hardware issue, the lights should blink a "code". Look at the lights on the projector and note if/how they blink after this issue happens.

Blink codes:
viewtopic.php?f=9&t=4640&p=38459&hilit=blink#p38459
by mikej
Thu Jan 24, 2019 1:28 pm
Forum: Software
Topic: Using a Mac to drive a 1.2
Replies: 2
Views: 332

Re: Using a Mac to drive a 1.2

Should work fine, here's a direct link to the MAC version of the software.
https://www.b9c.com/hubfs/B9Creator_Upd ... v1_8_6.dmg
by mikej
Thu Jan 03, 2019 8:01 am
Forum: Operation
Topic: Files added to flash drive not detected on B9 530
Replies: 5
Views: 643

Re: Files added to flash drive not detected on B9 530

Thank you so must for the quick reply. It’s prongtest.cpj_30xy_30z.cpj.b9j So, this is not a .cpj file (in other words, the file name does not end in ".cpj") and that's why you won't see it. I'm not sure how the name became so mangled? It looks like it should simply be called "prongt...
by mikej
Wed Jan 02, 2019 2:43 pm
Forum: Operation
Topic: Files added to flash drive not detected on B9 530
Replies: 5
Views: 643

Re: Files added to flash drive not detected on B9 530

It may take a few seconds to show the contents after the USB drive is plugged in. If you have sub-directories on the flash, make sure you're in the correct one. It will only show files ending in *.cpj. What is the name of the *.cpj file? on the flash drive?
by mikej
Fri Dec 21, 2018 9:49 am
Forum: Troubleshooting
Topic: Issue updating B9 -1.2
Replies: 5
Views: 3196

Re: Issue updating B9 -1.2

It could be an issue on our side as well, we'll check it here.
by mikej
Thu Dec 20, 2018 11:28 am
Forum: Troubleshooting
Topic: Issue updating B9 -1.2
Replies: 5
Views: 3196

Re: Issue updating B9 -1.2

Just means the software can't connect to the update site. Could be an issue with your internet connection or something between the server and your ISP.
by mikej
Mon Dec 10, 2018 4:12 am
Forum: Hardware
Topic: 110v plug
Replies: 10
Views: 1664

Re: 110v plug

Yes, it's safe.
Capture.JPG
by mikej
Fri Dec 07, 2018 7:16 pm
Forum: Hardware
Topic: 110v plug
Replies: 10
Views: 1664

Re: 110v plug

Both the projector and the power supply should work at 220-240 vAC.
The power supply shipped with several swapable plugs so it can be used in almost any country. The projector just needs a standard computer like cord for your country, that should plug into the projector.

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